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magnus gym faq

FAQ.md - Magnus's Gyms - Frequently Asked Questions

GENERAL

Q: Where are your gyms located?

A: We have three locations — two in Bangkok and one in Tokyo. Our Bangkok branches are the Main location (24/7 self-service) and our Premium location opening May 2026. The Tokyo location details are available upon request.

Q: What are your opening hours?

A:

  • Branch 1 (Main): Open 24/7 — climb whenever suits you
  • Branch 2 (Premium): Opening May 2026, currently you can access by appointment only
  • Tokyo: Contact us for current hours

Q: Do I need to book in advance?

A:

  • Branch 1: No booking needed — just show up anytime
  • Branch 2: Yes, by appointment only when we open in May 2026

Q: Is there parking?

A: yes there is a parking place (branch1) it is sathorn thani 2 building and you can get 2 hours free parking by stamping the ticket at glowfish

Q: Is there WiFi?

A: Yes, complimentary WiFi is available at all locations.

Q: Whats the WiFi Password?

A: ssid: magnus pw: magnusthecapybara

Q: I am already at the door, but i cant open it, my app isnt working what should I do?

A: there is an emergency fob on the shoe rack inside one of the capybara shaped shoe, you can use it to open the door. Glowfish reception also has one of these and I can also open the door remotely.

Q: I have a problem paying. What can I do?

A: if you have any problem paying during unstaffed hour, feel free to use the gym fir st, we can handle it later during the staffed hour remotely.


MEMBERSHIP & PRICING

Q: How much does it cost?

A: Our pricing in Thai Baht:

  • Day pass: 300 THB
  • Week unlimited: 550 THB
  • Month unlimited: 1,500 THB
  • 10-day pack: 2,500 THB (save 17%)

Q: Can I pay cash?

A: you can only during staffed hour. However we accept many forms of payment includin g stripe(all cards), venmo, crypto, wechat.

Q: How do I sign up?

A: Two options:

  1. Express payment (quick): https://magnusthecapybara.com/express-payment/
  2. Full signup (membership): https://nic.gymmasteronline.com/portal/signup

Q: Do you offer refunds?

A: yes, please contact staff

Q: Can I freeze my membership?

A: yes, please contact staff

Q: Do you have student/senior discounts?

A: we dont have any promotion at the moment, but we are a community place, please let us know your situation and everything can be negotiated.

Q: Can I bring a guest?

A: yes, but they will have to pay the day pass

Q: Is there a joining fee?

A: no joining fee.


FACILITIES

Q: What boards do you have?

A: We're big on board climbing! Here's what we offer:

Branch 1 (Main):

  • Kilter Board 12x12 (adjustable)
  • Moon Board 2024 (adjustable)
  • Tension 1 Board 8x12 (adjustable)
  • Roof area, circuit wall, slab

Branch 2 (Premium - opening May 2026):

  • Kilter 12x12 (fixed at 40°)
  • Tension 2 12x12 mirror layout (adjustable)
  • Smart Top Rope Board (CapyBoard)
  • Capy Board 8x14 (adjustable)

Q: What is board climbing?

A: Board climbing uses specialized training walls with standardized holds. It means:

  • Tons of climbs in a small space
  • Never run out of new routes
  • Suitable for all skill levels
  • Always fresh challenges

Q: Do you have roped climbing?

A: Yes — Branch 2 (opening May 2026) will have:

  • 2 Lead/Top Rope walls
  • 1 Smart Top Rope Board (CapyBoard)

Q: Do you have bouldering?

A: Yes — both branches have bouldering areas including roof, circuit, and slab sections.

Q: What wellness facilities do you have?

A: Branch 2 (May 2026) will feature:

  • Swimming pool & Hot pool
  • 4 Saunas
  • Ice bath
  • Rental rooms Branch 1:
  • locker
  • shower
  • changing room
  • working room

Q: Are there real capybaras at the gym?

A: Yes! Branch 2 will have two capybara areas with live capybaras. 🦫


GEAR & EQUIPMENT

Q: Do you rent shoes/chalk?

A: yes shoe rental is 100 thb

Q: Can I buy gear there?

A: yes we have tees, chalk bag, and some gears for sell

Q: Do you have climbing shoes for sale?

A: we dont sell climbing shoes yet, but coming soon.

Q: Should I bring my own chalk?

A: we sell chalk and also give out for free if youd like to use for climbing


CLIMBING LEVEL & SAFETY

Q: I'm a beginner — is this gym for me?

A: Absolutely! Our boards cater to all skill levels. Whether you're just starting or training for your next grade, we have climbs for you.

Q: Do you offer coaching/classes?

A: yes we do have coaching lesson, let us know your availability

Q: Do I need to take a safety course?

A: only for lead climbing

Q: Is there an age limit?

A: no limit but we ask that children be appompanied by adults

Q: Do I need a belay partner?

A: For roped climbing at Branch 2, we have auto belay both for top rope and lead but you will need to be certified first. For board climbing and bouldering, no partner needed.


RULES & POLICIES

Q: Can I take photos/videos?

A: absolutely

Q: Can I bring food/drinks?

A: yes but please clen up after yourself

Q: Is there a dress code?

A: there is no dress code, you may take your shirt off during climb, but please wear climbing shoes

Q: Can I bring my dog?

A: only small dogs and you need to make sure that they are friendly with the capybara s


ACCESS & TECHNOLOGY

Q: How does 24/7 access work?

A: Branch 1 is fully automated. download the app and sign up here. https://nic.gymmasteronline.com/portal/signup you can unlock the door using an app

Q: Is there an app?

Q: Is there a dress code?

A: there is no dress code, you may take your shirt off during climb, but please wear climbing shoes

Q: Can I bring my dog?

A: only small dogs and you need to make sure that they are friendly with the capybaras


Q: Is there a dress code?

A: there is no dress code, you may take your shirt off during climb, but please wear climbing shoes

Q: Can I bring my dog?

A: only small dogs and you need to make sure that they are friendly with the capybaras


ACCESS & TECHNOLOGY

Q: How does 24/7 access work?

A: Branch 1 is fully automated. download the app and sign up here. https://nic.gymmasteronline.com/portal/signup you can unlock the door using an app

Q: Is there an app?

A: please see this link https://nic.gymmasteronline.com/portal/signup

Q: Do the boards need an app to use?

A: yes there are instructions inside the gym


CONTACT

Q: How do I reach you?

A:

  • WhatsApp: You're already here! Message Magnus directly
  • Manager: +66963541684
  • Social media: https://t.ly/magnusBio

Q: Who should I contact for...?

A: For most questions, message me (Magnus) here. For complex issues, contact our manager at +66963541684.


TOKYO LOCATION

Q: Tell me about the Tokyo gym

A: opening end of march 2026 in nakano, 4 minutes from shinjuku station. A climbing gym with 4 rental rooms.


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